We recently bought a Paragon One gas fire from Gosport Flames Ltd, including some extra fittings which we chose ourselves from the brochure. We found the showroom staff very helpful and prepared to listen to our requirements.
The following day, the surveyor came to our home punctually as previously arranged and after inspecting the fireplace advised us in easy to understand terms which type of fire would be suitable for our needs.
I returned to the show room next day to place the order, and within a few hours I was telephoned with confirmation as to when the fire would be delivered and fitted, which was in a shorter time than we anticipated. In due course, the gas fitter arrived at the time we'd been given and proved to be polite and friendly, and replaced our old fire with the minimum of upheaval. When he'd finished he made sure he'd not left any mess or rubbish and before leaving, he explained in detail the workings of the fire controls.
We are delighted with all aspects of our new fire, and we are impressed with the courteous and efficient manner we were dealt with from our first visit to the showroom to the completion of the work. We would have no hesitation in recommending Gosport Flames to other potentioal customers.
David & Margaret Matthews |